Image Upload

What is the general requirement for ZALORA product image?    

Images uploaded onto the Seller Center have to follow our guidelines strictly and would otherwise be rejected by our QC team. Kindly refer to the guidelines which can also be found on our Seller Academy - Image Guidelines.

You can also download the Zalora Image Guideline here

How do I add, delete or modify the product images?

Images can be added, modified and deleted on Seller Center >>> Manage Images. You are able to replace the existing images with new ones and each change will go through a QC check before it can go live.

Why were my images rejected?    

Your images may be rejected due to several reasons, some of which are:

- Images are pixelated/blurred

- Images are not within our dimensions (762 x 1100 pixels)

- Images not with either white or light grey background.

- Images with poor model selections (depending on age, expressions and presentations)

- Additional images showing irrelevant / unrelated / foreign products other than product selling mentioned on content

Kindly refer to the QC reject comments or clarify with Seller Help Desk.

You can also download the Zalora Image Guideline here

How can I add/change my banner and logo?    

Logo is no longer required.

For the banner, please submit via the contact us form in Seller Center using this measurement: [786px (Width) x 180px (Height)]

Why am I not allowed to use product images with my own ideal background?    

Product Images have to be either on a white or light grey background. This is to standardize the catalog with similar image standards. We also do not allow images with outdoor backgrounds for the same reason.

Is it necessary to have my images in the size 762 x 1100 pixels? I have an image with good resolution but is not of 762 x 1100 pixels. What should I do?

Yes

If you do not have the appropriate ratio, you can do under Products > Manage Images to upload your product image and crop/resize it using the image editing tool on the seller center.