Poor Quality Rejection

FAQ > product

How long does it take for my product to be listed on ZALORA website?    

If all your product contents and images are complete and ready on Seller Center, we require 3-5 working days to QC your products and make them live on ZALORA website.

Where can I find the reason my product is rejected by ZALORA Quality Control?    

On your Seller Center go to: Products > Manage products > Poor Quality.

If your products have been rejected, you will receive a notice on Seller Center at the Poor Quality Tab. You will find all the rejected products and the relevant rejection reasons.

I do not understand the poor quality rejection reason by ZALORA    

Click on the link Reasons of Quality Control Rejection to understand the rejection reason in detail.

Why does my product need to pass through Quality Control again after I updated the contents and images    

It is compulsory verify if the contents and images are correctly updated according to our requirements

How long does the QC team take to review my items?    

The QC team takes about 2-3 working days to approve/reject your product changes. You can reach out to Seller Help Desk if you still find your products not reviewed after the stipulated time.

How do I know if my products are rejected?    

You can go to Seller Center > Manage Products > Rejected tab.

Why do my rejected products remain in the Rejected tab after so long even though I have made the relevant changes?    

Do take note that products being resubmitted to QC queue will be shifted out of the Rejected tab automatically. If the items are still inside the tab, it means that you have not made a successful resubmission after the amendment. You will need to re-submit them by making minor changes to the content to push it to QC again. 

If you are facing issues with re-submitting of rejected products, do contact Seller Help Desk for help.