Product Management

FAQ > Product

What is the functionality of the ‘on-off’ button next to my products?    

This function allows you to control the visibility of the products on the website. Switching the icon to ‘off’ will remove the product from your online catalogue

How long can I put my products on sale for?    

There is no restriction on the length of the sale period. However, you will be required to follow the time frame and price markdown set for the campaign if you are participating in a specific campaign organized by the marketing team.

How often should I update my stock count?    

You should update your stock count on Seller Center at least 3 times a week, especially if you are a marketplace seller in multiple platforms. We recommend you to have at least 5 to 10 stock count reserved for our platform.

Help, my products have stock but are not visible?    

A couple of things to check before reporting this to our support team.

Are your products below 5 pieces? If so, then your items run a risk of being set to reserved stock. This occurs when a customer places an order using either debit or credit card. System automatically reserves the product and awaits clearance of payment. In this instance, please wait for 1-3 working days, if it’s still not visible, please report immediately through the Contact Form.

Have you recently updated your product’s content? If so, allow 1-2 working days for items to be approved.