Product Upload
Can I put my new products on sale during product creation?
No. Markdowns are allowed only on products which have been onsite for at least 3 weeks. New products with immediate markdown will be rejected during quality control.
Why are there always errors when I am doing the batch upload?
We always advise sellers to download the newest template from Seller Center when doing the batch upload. This is due to that fact that we may revise the templates occasionally to include new changes. As a result, the old templates will not be applicable anymore and will most likely be rejected upon upload.
How do I split the columns in the .csv file?
Open the file in .csv format using OpenOffice software. In the first window, separate the columns by using semi-colon (;) as the delimiter.
How do I split the columns in the .xls file?
Select the first column of the page (ex: column A). Select Data > text to columns > separate by delimit > semi-colon.
How do I update my Stocks?
Go to Products > Import Products. On the Download Template section, click on Stock Update. A green banner will appear with a “Click Here” link, which will redirect you to the Export section. Click on the topmost Download link and open the file using OpenOffice.
Update the stocks of your products. Save the file and head back to Products > Import Products. Under Import Mode, select Update Products and click on Browse and locate your saved file. Click on Upload.
How do I update Sale Prices?
Go to Products > Import Products. On the Download Template section, click on Price Update. A green banner will appear with a “Click Here” link, which will redirect you to the Export section. Click on the topmost Download link and open the file using OpenOffice.
Sale dates must be entered in this format: (apostrophe)(Year)(hyphen)(Month)(hyphen)(Date). The apostrophe will tell the spreadsheet to ignore automatic formatting of dates.
Example: ‘2016-09-01
Sale start date and sale end date must have an increment of 1 day.
SalePrice SaleStartdate SaleEndDate
1000 '2016-09-01 '2016-09-02
Save the file and head back to Products>Import Products. Under Import Mode, select Update Products and click on Browse and locate your saved file. Click on Upload
What format do I have to follow for product description?
Product description should be in the following format: : (apostrophe)(hyphen)(attribute) *
The *
'- Attribute 1 *
- Attribute 2 *
- Attribute 3 *
What format do I have to follow for care label description?
Care label should be in the following format: (care label) *
The *
- Care label 1 *
- Care label 2 *
- Care label 3 *
What format do I have to follow for measurement description?
Measurement description should be in the following format: (measurement details)**br*>*(measurement)*
The *
Bust circumference x Length *
- S (32” x 40”) *
- M (34” x 40”) *