Quality Control

FAQ > Product

I’ve uploaded a new product in Seller Center, why can’t I see it on the website?    

All new products submitted will first pass through quality control review to ensure all product information are correct and product images are aligned to the ZALORA Image Standards and Guidelines. Please note that the turnaround time for QC processing is between 24-48 hours on a business day.

If you are an existing seller: Your product will only show up on the website after it is approved in the quality control process.

If you are a new seller: Your products will only show up on the website after you have a minimum of 40 SKUs approved in the quality control process.

How long does it take for my products to be reviewed by the quality control team?    

All products will be reviewed within 2 working days from the date you created/updated your product. Our QC team reviews products according to their pending lead time (based on the last creation/update date).

How will I know if my product has been rejected during quality control?    

There are two ways where you can know if your product has been rejected.

Go to Product > Manage Products > Rejected. The table will show clearly all your rejected products and the reasons for rejection.

You will receive an automated email showing the total number of products rejected/approved whenever there is a change in quality control status of your product.

I have an approved product but it is not showing onsite, is this a sync error?    

If you are an existing seller: Please allow 1 working day for the approved product to be synced onsite. Contact Report this to the Contact Form (found at the topmost section of Seller Center) or your account manager seller support if the approved product is still not reflecting onsite after 1 working day. 

Before sending out an inquiry check for the following,

- Are the product quantities updated?

- Is the product status switch turned off?

- Has the product been approved?

I’ve updated my product/s in Seller Center. Why can’t I see the changes in the Zalora site?     

All product updates also pass through quality control review to ensure all product information are correct and product images are aligned to the ZALORA Image Standards and Guidelines. 

Please note that the turnaround time for QC processing is between 24-48 hours on a business day. Your product will only show up on the website after it is approved in the quality control process.