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FAQ > Seller Account

Why am I unable to receive or find emails from ZALORA?    

It is likely that the emails have been filtered automatically to the spam mail. Please check your spam mail inbox and set our emails to your primary inbox. If you are a GMAIL user, you can check predefined tabs such as Promotions or Social.

It is also possible that the email you used is too generic. In this instance, our system will automatically halt sending the email to your account as a security measure.

How do I reset my password on the Seller Center?    

During login, click on 'Forget Password'. An email will be generated to you automatically to prompt you to reset your password.

Where do I input my bank account details?    

Please update your details via Seller Account Update Form. An email will be generated automatically when the details is updated. 

How do I input more than one phone number under my profile?    

Please update your details via Seller Account Update Form. An email will be generated automatically when the details is updated. 

I see a notification on my Seller Center page that says my account is not verified. What does it mean?    

All sellers will only be verified after they have completed their profile data and upload an initial set of SKUs that fit our production requirements. Your boutique will be lived on the website only after verification.